stonewater customer promise

Copyright Stonewater. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Right to Buy for housing association tenants Learn more in our Cookie Policy. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." (Usernames and Passwords are Case-Sensitive). These agencies . 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream June 29, 2022 russell hantz wife; Category: . Pan Sussex priority alignment with Brighton and Hove This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Or you can send us a message on our website. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 The findings from these events will be published in the next few months watch this space! Remote/Work from Home position. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. I am delighted that you are interested in joining Stonewater at this exciting time in our development. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Our customer commitments are the service standards weve set with you. Read 1 more review about Stonewater. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. I could pick out names but does that not devalue the work others do. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Your name * Your email address * Confirm email * We look forward to seeing you there with HQN #IFFresearch Futures Housing Group #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Stonewater Financial Integrity. LEARN MORE If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. You can see our Customer Commitments here. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Christian Lauterbach - Sicherheit im Betrieb. You could be our next: Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Customer Experience Advisor. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. stonewater customer promise. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Retrofit is a key solution to some of the energy bill challenges were facing today. Others should be encouraged to follow their lead. David Lockerman, Customer Experience Director. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. All content is posted anonymously by employees working at Stonewater. Overall, 67% of employees would recommend. Listed on 2023-03-03. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Scheme Co-ordinator We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. please contact your property management office. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you The CCP will then meet and make their recommendations within 5 days of their meeting. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Were really sorry if youve experienced delays or the service hasnt met your expectations. You can update your choices at any time in your settings. If you are reporting an emergency, please do not utilize this means of communication. 610 0 obj <>stream Largo FL 33777. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Excellent customer support. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Perpetrator accommodation removing the cause of harm Copyright Stonewater. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. . Overall, 67% of employees would recommend working at Stonewater to a friend. We manage around 32,500 homes in England for over 70,000 customers . Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Use this form to report any non-emergency repairs or defects. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Home Realizacje i porady Bez kategorii stonewater customer promise. You can register for MyHome, and MyRewards at myhome.stonewater.org. Not to mention all the roles that make a business function, in HR, Finance and IT. Customer Promise LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. 09/27/2022. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Partnering Surveyor - Design & Special Projects Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Stonewater customer community group on Facebook. . Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Development Manager This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. I want to celebrate all the great work our teams do. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. New Homes Coordinator Select Accept to consent or Reject to decline non-essential cookies for this use. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. Stonewater is a leading social housing provider. Isgho Votre ducation notre priorit . If it matters to our customers it matters to us." Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . Today is all about celebrating and recognising great customer service and the people who deliver it. We'll assume you're ok with this, but you can opt-out if you wish. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Over the last three months weve carried out a whopping. Project Officer Today is all about celebrating and recognising great customer service and the people who deliver it. We think we could be the perfect match for you too but which way will you swipe? This form will not work unless you enable cookies. ;R?q:40? cscl star vessel flag autism and narcissism differences. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, https://lnkd.in/eskQbV8D Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Day 5 of #NCSW2022 is Customer Service Recognition Day! This is based on 49 anonymously submitted reviews on Glassdoor. I look forward to sharing another update for the final three months of this financial year sometime in April. -Maya Angelou Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Comprehensive. California Insurance License #0G51436. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Twitter - @StonewaterUk. This latest performance shows some areas where were hitting our targets and others where were not there yet. To tell us your thoughts, please complete the following, 2 minute survey. Call your management office directly or the local authorities at 911. Changes won't be saved until you sign up for an Enhanced Profile subscription. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Feedback. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. If you are reporting an emergency, please do not utilize this means of communication. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Isgho Votre ducation notre priorit . Survivors experience of the housing pathway Online/Remote - Candidates ideally in. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Interviewers were very welcoming and made me feel at ease. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Customer Service Advisor Report anti-social behaviour. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Whether they need emotional, physical or financial support or advice it's always free. One of the ways we do this is with our customer commitments. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC