If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Vivid Seats will determine when an event is cancelled based upon the best information available. The market price provided by Vivid was over $500 per ticket. Here are what the top ones have to say. This FAQ explains our general policy and approach. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. please contact our team at Elliott Advocacy through this form. So, first and foremost, please look for (and look to) this email notice. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. For more information, see the settlement website. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We publish the names and emails of customer service managers. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. Shoots Twice (Hockey) There is no need to contact us right now, the website reads. Sit back and relax while we do the work. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. The tickets you purchased remain valid for the postponed event. Users of this site acknowledge that they do not acquire any ownership rights by using the site. 2023 Vivid Seats LLC. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Event organizers apparently hoped to keep the ticket money. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Now it wont refund my $3,606. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). Its going to give more credence to your chargeback claim. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Box Office . RYADD was also forced to settle with Virginia authorities over the same practices. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Accessible/ADA Seating . IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. Here are a few strategies worth remembering the next time you have a postponed event. Plus, we have insightful letters, insider tips, and more. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. . Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. And who you can expect to see performing and presenting. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Buy directly from the venue. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. The company reviewed his case and agreed to refund his tickets. Its also about credit card disputes and when to use them. You represent that you are legally able to enter into a binding contract. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Event Specific Terms 3. Why is it taking so long to get a cruise refund? If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. So you have to live in California to get your money back. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. The total price was $1405.95. We are the sole interpreter of this sites intended and acceptable use. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Despite the early-season drama, its still (almost) anyones game to win. How do I find out whether or not my event is canceled or postponed due to the coronavirus? Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Most complaints are from ticket billing and delivery issues. Our app can even help you lower your bills. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Aisle Seats . Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). If the event organizer or performing artist cancels an event, you can request compensation for your ticket. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. You\'ll receive the next newsletter in your inbox. Sears couldnt deliver my appliances. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Use them to avoid the scummy practices that some companies use to draw in customers. Please note, the ticket price may be higher than the face value that appears on the ticket. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Will this be the busiest spring break ever? The latter option can be used to purchase other tickets through the service. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision.
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