lucy in the sky customer service number

Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Yes. - Kate. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. I've lost $120 to Lucy In the Sky and received nothing. Lucy In The Sky consumer reviews, complaints, customer service. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Lucy Harley-McKeown; Jessica Clark; . We're sorry to hear about the sequin issues on the dress. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Glad that our Customer Service was able to help with your returns! All such rights are reserved by www.lucyinthesky.com and its licensors. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Tip for consumers:NO REFUNDS! We may also share information with companies assisting in fraud protection or investigation. Thanks for your feedback. Not to mention that the slip underneath hardly covers anything. 2. I reached out 5 days ago to see where it was. The prices they charge is not right. We have no idea when the dress will arrive or if it will arrive on time. All international orders are shipped with DHL International Packet Plus. Sorry to hear that you had trouble reaching out to us. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. The cost of foreign products and services may fluctuate. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We're so glad you were able to utilize our 24/7 chat! What is the Lucy in the Sky Return Policy? WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? We want to make sure that this refund goes through immediately. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Hi Bethany, Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Its pathetic that they do that to customers. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Yes! Customer service is awful. Service 527 Disclaimer as to ownership of trade marks, images of personalities and third party copyright. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Well look into the stated issue and will work out a way to resolve the situation asap! All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. She responded quickly and answered all my questions. All orders ship out of Los Angeles, we design all of our styles in-house. I don't think you got it! Hi Natalie, The customer service and chat support feature here is great and really easy to use. They have a great live chat setup and I like that they're always ready to help. In the case of any expired store credits, we will gladly issue another current one for the same value. Do you agree with Lucy in the Sky's 4-star rating? Check out what 6,872 people have written so far, and share your own experience. , over 6 weeks. This may prevent you from taking full advantage of the website. -Kate. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? This site promises to ship an item by a certain date. GetHuman does not work with Sky's customer support operations, directly or in any . "lucy in the sky. Also no updates on arrival or even if I will ever get it. tablet. With no warning either time. I use the chat feature and they told me that the dresses would arrive within the next three weeks. Hi Kaylyn! If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Anyone can write a Trustpilot review. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. As soon as you place the order, it is processing on our end. What a terrible return policy for a online store. The dress we purchased did not fit at all like the photo depicted on the site. -Kate. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Do you agree with Lucy in the Sky's 4-star rating? Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. We'll send her your regards! Luckily I was able to return it and get store credit pretty quickly. We want to make sure this gets refunded immediately. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. He understood my issue, addresses it and rectified it. We are not doing wholesale at this time. I ordered a dress on 9/18. - Check in with your local post office, as packages are often held there for pick up. If you need help please email us at resolution@lucyinthesky.email if anything else. Any currency conversion are for reference purposes only. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Thanks for your feedback. Please note we cannot ship express orders to University/PO Boxes. I have never been able to complete a return that quickly. Not worth the hassle and loss of money. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Ordered 4 dresses in August 2022 for several events (totaling over $300). Business days do not include weekends or public holdiays. By December they were all expected to arrive, but none of them had even shipped. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Finally, the Trust Mamma rating is four stars. Ordered my daughter a winter formal dress. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. - Kate. I ordered a size larger and they still didn't fit. Do you agree with Lucy in the Sky's 4-star rating? I've never encountered an online retailer like this. Hi Carol, Thanks for your feedback. Saved jobs How would you even know if something would fit or if you'd like the quality? Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Every item was shipped separately and weeks after stating they were stated to arrive. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. You can email us at resolution@lucyinthesky.email! Either you embrace "diaper astronaut love triangle" or you don't . From time to time, we may restrict access to some parts or all of this Website. Do not buy from them. Do not purchase from Lucy in the Sky. Hi Elena, Thanks for your feedback. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Please email us at resolution@lucyinthesky.email so we can assist you further. We do specifically outline the estimated delivery time on each individual product page once a size is selected. You can choose to accept or decline cookies. Get Sky Broadband - 08442 411 653. - Kate, Hi Gosset! Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, If you order multiple styles with different delivery dates, they may ship separately. Were almost out of time and do not have a back up plan. We'd love to make sure we make this right and find a resolution. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. They charge so much and the quality is so bad. Companies can ask for reviews via automatic invitations. -Kate. Store credit only. It said delivery between 9/30 and 10/12. Tip for consumers:Absolutely no refunds unless it arrived damaged. You may store, print and display the content supplied solely for your own personal use. Technical support. Go to our site to chat with our support team or email us at support@lucy.co! Over 90% of Sky customers seeking help quickly get it through the available online channels. . . Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Two out of four of the dresses arrived by January. Sky Support Email. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. We therefore have no responsibility or liability for the content and activities of these linked sites. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? I ordered the Kayden Dress in black. Haiker Rojas. Pepper's Lonely Hearts Club Band. Really horrible place. Shipping is free over US$75 and US$6.90 for orders under US$75. I HAVE MY TRACKING NUMBER. If you placed an order without an account, you can use the same email to create an account to access your return label. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Caveat emptor. Our small is generally the equivalent of a US Size 2. Search Full List of Executives. Good Luck! Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. You must not establish a link from any website that is not owned by you. Lucy In The Sky. Shein has better quality than this garbage! Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Please emails us at resolution@lucyinthesky.email so we can better assist you. Please email us at resolution@lucyinthesky.email for further assistance. It is an eligible payment method for all U.S orders over $35. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Hi Mike, Thanks for your feedback. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Absolutely terrible customer service. Delivery date was Feb 17-24th. Help and support; Contact BT; Back. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. I wish they were more transparent with the type of quality on their website. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. This has been quite frustrating. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. I am so disappointed and will NEVER ORDER AGAIN! Supervisor. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Thanks for your feedback. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We do not provide information to these agencies or companies for marketing or commercial purposes. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Please read the email in full, there may be pertinent details which may have been missed. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. -Kate. Free Shipping Worldwide, over US$50. -Kate, it was my first time ordering from Lucy in the sky. I messed up my address and they were quick to help and fix my mistake. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. . -Kate, Lucy in the Sky is an absolutely horrible company. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Poor Customer Service! The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Free FedEx Shipping, over US$75. I ordered a dress on October 2,2019 and still not dress. Please email us at resolution@lucyinthesky.email if anything else. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Key Employees of Lucy In The SKY. We're sorry to hear about the order being delayed. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. 5726 Solutions. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I used the chat feature again in January to try to figure out where my two other dresses were. -Kate. We're so glad you were able to reorder and get it in the time frame you needed. This is the only time I ever have ordered something online when the seller would only give store credit. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Registered: 04-01-2009. on 10-08-2013 09:47. -Kate. How often does the website restock? We also ensure all reviews are published without moderation. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Shipping was supposed to be 5 business days. Thanks for your feedback. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. I greatly appreciate the customer support 24 hour 7 days a week chat box. I had a few concerns about my order and my online team member Danielle M. was very helpful. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Check out what 6,872 people have written so far, and share your own experience. I threw out all the clothing.

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