We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are We may charge a reasonable, cost-based fee. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. For iOS devices: athenaPatient requires OS versions 15.x or above. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Feel prepared from day one with personalized assistance and live support. Benefits of the Patient . Example: A doctor treating you for an injury asks another doctor about your overall health condition. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Freely exchange data and have it curated for direct integration into your workflows. *Please note that this feature will not be available until after December 2022*. Patient Portal is a communication service offered as a convenience to our patients. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Select an available appointment from the calendar. It is not intended to provide medical advice. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. You agree not to use Patient Portal to post or send or post any illicit or offensive material. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. How soon can I expect a response from my provider? Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We must follow the duties and privacy practices described in this notice and give you a copy of it. We are required by law to maintain the privacy and security of your protected health information. We secure your personal information from unauthorized access, use or disclosure. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Surpass your goals with the support of our expertise, technology, and data-driven insights. We are allowed or required to share your information in other ways . athenahealth is your provider's trusted billing partner for secure online payment. You have the ability to accept or decline cookies. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). This will bring up a list of accounts and settings. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Click the desired form. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. It is at your provider's discretion to make test results available. We will make sure the person has this authority and can act for you before we take any action. It is at your practice's discretion to allow online appointment scheduling. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Your provider's office will make every effort to respond to your messages within a timely manner. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Wait a minute or two, and then try again. For current customers with athenaNet issues or who are seeking support. Please check periodically for updates. Please try again. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. If you don't agree, don't use the Patient Portal. Why can't I delete my sent and archived messages? This website and Patient Portal contain links to websites operated by other parties. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. It looks like you are using an outdated version of your internet browser. The Practice Entities have no control over the security or privacy practices of these external websites. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Here are answers to some frequently asked questions to help you get started. If you need to speak with the office sooner, please call the office directly. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Features and services. We only get paid when you do, so you know your success is our top priority. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. How do I schedule an appointment through athenaPatient? powered by. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. How do I view messages and/or responses from my provider? Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Select the patient statement you would like to view. We will not use or share your information other than as described here unless you tell us we can in writing. Select your provider and office location. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. You can ask us not to use or share certain health information for treatment, payment, or our operations. Start by clicking the button below, and logging in with the email and password you already use. You cannot permanently delete sent or archived messages. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Below you will find answers to commonly asked questions concerning the website. Collect more of what youre owed faster with services that support billing efficiency. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Why doesn't anything happen when I click on a medical form? Example: We give information about you to your health insurance plan so it will pay for your services. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Why can't I delete my sent and archived messages? If youve set up text messaging as your security option, the following message will appear: 2. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. We can use your health information and share it with other professionals who are treating you. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. For your safety and security, your session is about to be logged off due to inactivity. Explore our global offices or find the one closest to you.
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